Saitheja Raavi

About Saitheja Raavi

Key Capabilities- 10 plus years of relevant work experience in one or more of the following: Customer Success Management, Solution Consultant, Implementation Consultant, Application/System Analyst - Ideally working on applications(Gainsight & Salesforce) in a SAAS environment- Certified Salesforce Administrator & Certified Gainsight NXT Administrator- The first point of contact for Post-Sales team providing trainings, data conversion, setup/configuration, and problem-solving- Helping TAM\'s, CSM\'s & other post sales teams drive adoption and maintain top accounts with key stakeholders through EBR’s and QBR’s- Assisting clients in utilizing the CTA\'s, Relationships, Playbooks and achieving optimal ROI by providing strategic guidance and expertise- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations- Organizing continuous best practice webinar sessions on the product- Generating analytical utilization reports to influence renewal business and drive user adoption- Hosting daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever-changing environment- Monitoring and maintaining the performance of the Gainsight tool & escalate/drive/lead the initiatives to upgrade/improve the product stability- Hands-on creating and customizing objects, fields, record types, page layouts, validation rules, custom buttons, contacts, picklists, and list views- Loading and exporting tools, for the bulk of data using Data Loader, and Lexi Loader.Beyond IT:* I have a passion for driving cars.* Garden Making.Specialties- Multi tasker and willing to take up responsibilities- Enthusiastic to learn new products/systems/processes- Love taking initiatives.

Experience

1. Csg Solutions Architect - Gainsight & Tableau

   Salesforce

   Nov 2021 — Present · Hyderabad, IN

Education

• Vijaya High School

  HS, High School/Secondary Diplomas and Certificates

  2004 — 2005

• SSIT

  Bachelor's degree, Information Technology

  2008 — 2012

Skills

• Salesforce.com
• C#
• Testing
• Techincal Support
• Microsoft Office
• Operating Systems
• Sfdc
• Troubleshooting
• Software as a Service (Saas)
• Technical Support
• Windows
• Windows Xp
• Microsoft Sql Server
• Cloud Computing
• Sql
• Linux
• Html
• Software Installation