Raavee Singh

Account Manager-smb @TELUS Business

Vancouver, BC, CA

Establishing and fostering strong relationships with Small and Medium Business (SMB) clients (1-100 employees) across Canada, ensuring their requirements are fully addressed while achieving 100% of business growth objectives.Job Responsibilities:• Acting as the main point of contact for the assigned clients• Identifying opportunities for account growth, such as upselling or cross-selling additional services/products.• Working with the sales team to renew or expand contracts with existing clients.• Ensuring client accounts continually grow and develop in line with company goals.• Addressing any client issues, concerns, or complaints promptly and professionally.• Collaborating with internal teams to find solutions and resolve problems effectively.• Tracking and reporting on key performance indicators (KPIs) for assigned accounts.• Regularly checking in with clients to assess satisfaction and ensure services are meeting expectations.• Working closely with other departments, such as marketing, product development, and customer service, to ensure client needs are met.• Communicating client feedback and insights to help improve the product or service offerings.

Shobhit Institute of Engineering & Technology

Bachelor’s Degree, Computer Science

Amity University

Master of Business Administration (M.B.A.), Information Technology & International Business