Raashid Ahmad
Operations Manager @Reliance Retail
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WORK HISTORY
Operations Manager @Reliance Retail
Jammu & Kashmir, IN
Currently serving as Operations Manager at Reliance Retail Since September 2022, I am responsible for the complete management of store operations, with a strong focus on driving top line sales, team performance, customer satisfaction & operational efficiency.I assign daily sales targets to each CSA, conduct detailed morning briefings on how to achieve them, and monitor hourly sales to track progress and take timely action. I lead structured sales drives and implement incentive based plans to keep the team performance oriented and motivated.To enhance visibility and footfall, I organize local marketing activities such as telecalling, leaflet distribution & coupon campaigns, which support sales and customer acquisition goals.I consistently monitor KPIs like footfall conversion, ATS, IPCM, UPT, basket size & use DOD, WOW, MOM & YOY metrics to review performance. My role also includes thorough inventory and warehouse management handling IST, GRN, RTV, GRDC and leading shrinkage control efforts through strong SOP adherence, PI audits, and RFID tagging to ensure accurate stock tracking.In commercial operations, I oversee billing, discounts, promotional execution & ensure pricing accuracy. I maintain high standards in visual merchandising, ensuring alignment with brand guidelines for a compelling customer experience.Team management includes regular performance tracking, enforcing grooming standards, discipline, punctuality & maintaining a professional store environment. I coordinate store hygiene, staff scheduling & customer service quality to deliver a smooth and positive shopping experience.With a hands on leadership style, strong process control & customer first approach, I consistently contribute to store profitability, operational excellence & sustainable growth.Driven by discipline, teamwork & a passion for results,I believe consistent effort and a customer first mindset turn daily actions into lasting success.
EDUCATION
SHAH-I-HAMDAN SCHOOL ENGLISH MEDIUM SCHOOL BANDIPORA
Primary & Middle, Elementary Education
Bandipora College of Information Technology
Diploma in Computer Applications (COPA) , Computer Applications and Programming
Government Boys High School Bagh Bandipora
Secondary School Certificate (SSC) , Secondary Education
NM Boys Govt. Higher Secondary School Kaloosa Bandipora
Higher Secondary Certificate (HSC) , Science
University of Kashmir
Bachelor's Degree, Computer Science
Ncpul Computers Center
Master of Business Administration
University of Kashmir
Bachelor of Science - BSC, Computer Applications and Sciences
ABOUT RAASHID AHMAD
I am a committed and detail oriented professional with more than two years of proven experience in sales, retail operations, customer service, team supervision & process coordination. My professional journey began at Reliance Retail Industries Limited, where I worked as an Sales/Operations Manager. During my tenure, I gained comprehensive experience in managing end-to-end operations including staff supervision, shift planning, inventory control, stock replenishment & customer satisfaction management. I consistently delivered results by driving sales, maintaining high service standards, and optimizing operational workflows. My ability to adapt to challenges, lead teams & execute strategies effectively helped achieve performance targets and boost overall store productivity.My approach is rooted in discipline, consistency & focus on continuous improvement. I strongly believe that success in any organization depends on a combination of strong leadership, teamwork & customer centric service. I take pride in my ability to foster positive work environments, resolve conflicts efficiently & support staff development. Whether it involves frontline sales, back end coordination or customer engagement, I bring energy, professionalism & accountability to every task.Academically, I hold a Master\'s of Science (M.S.C) degree completed in 2024 through regular mode, and I have also completed a Diploma in Computer Applications (COPA), which has equipped me with essential digital and technical skills. I am well versed in MS Office tools, basic ERP systems, data handling & report preparation, which enhance my ability to manage tasks effectively and contribute to operational efficiency.I am currently seeking new opportunities in roles related to sales, operations, customer service & team leadership, where I can utilize my experience, expand my knowledge & contribute to an organization\'s long term success. I am open to working in dynamic environments that value integrity, dedication & performance.My few Core Strengths are• Sales and Retail Management• Customer Service Excellence• Team Handling and Leadership• Stock & Inventory Management• Problem Solving and Decision Making• Shift Management and Staff Scheduling• Visual Merchandising and Store Standards• Communication, Coordination & Reporting• Computer Literacy (MS Office, ERP Tools)I am based in Jammu & Kashmir, India, and I look forward to connecting with professionals, recruiters & organizations aligned with my career interests and values.
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