Raashi Jain

Product Owner- Itom Visibility @PepsiCo

Hyderabad, IN

Transitioned from Business analyst to the role of a Product Owner at PepsiCo, overseeing ServiceNow discovery and Service Mapping processes as a part of the IT Operations Team.2. Leading Discovery and Service Mapping domains as a part of the ITOM Visibility Team.3. Owned product roadmap and upgrade strategy for ServiceNow ITOM Visibility, driving efficiency gains and platform scalability.4. Defined key product metrics (KPIs), conducted data-driven decision-making, and collaborated with engineering and stakeholders for feature prioritization.5. Led integrations between ServiceNow ITOM and cloud platforms (Azure, AWS, Rubrik, Aruba), ensuring seamless data flows and operational efficiency.6. Owned backlog grooming and reduced duplicate CI creation by 27%.7. Defined KPIs to measure discovery accuracy & platform efficiency. Cross collaboration with various teams in an effort to reduce the staleness count of the CMDB by 79%.8. Collaborated with vendors to streamline processes, mitigate risks, and enhance service delivery efficiency and align with business objectives.