Raakhee Duggal

Account Manager Key Account @Wink Technologies

CA

WINK Technologies Inc. is a comprehensive optical practice management and electronic medical records software. Cloud based software for Optometrists and Opticians. sales contracts-maintain crm data-demos to show the features and benefits-Understand needs of customers and overcome objections-answer client questions, and concerns and follow up internally for technical answers as needed-experience configuring or implementing software solution, database testing and end-user support-lead customer account manager meetings to discuss requirements, address business requirements, feature or knowledge requests and open tickets-work with implementation and support as well as other departments to exceed customer\'s satisfaction -upsell customers to other plans and features -stay up to date on product -work with product team for sow for custom development for client requests-use Zendesk to create and follow client support tickets -maintain deals in crm tool Hubspot-sales through value and relationship-retention through relationship building -communication of new features -work well with teams across the company including sales, implementation, finance, product owner, and support teams-advocate for customer and find solutions