Raj Sharma
9.6 K Followers | Director Customer Experience & Contact Centre ( Vendor Management ) at Tata Neu| Ex PAYTM | Airtel |Tech Mahindra| Teleperformance
- Role
- Director Customer Experience at Tata Digital
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Raj Sharma
Contact Center & Customer experience professional with over 18 years of rich experience in Customer Service & contact center Operations. Managed different verticals for Telecom,Travel,Banking,DTH & E-Commerce clients from transition till Go-live set up. Special expertise in people management & driving employee retention initiatives by empowering people & giving them challenging roles as per their capabilities. Special skill set of Managing large Revenue portfolios and deriving positive EBITDA. Also have complete understanding on automations, self serve options along with chat bot/ whats app integrations & all possible communication mode like In-app notifications / text & email communications. Have also executed NPS to gather eco system feedback revolve around product, supply chain, app/website shopping experience & customer support interactions. Data analytics & data driven business decisions also a key skill I have developed over these years which has not only helped resolving customer pain also resulted into lot of cost saving & optimization at organization level.
Experience
Director Customer Experience
Apr 2024 — Present · Mumbai, IN
Education
Shri Vaishnav Commerce College, Rajmohalla Square, Indore
Bachelor of Commerce - BCom
2003 — 2006
New Golden Higher Secondary School, Indore (MP ) , India
Higher Secondary
2001 — 2003
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