Rajkumar L
Manager - Delivery @ Clover Infotech Private limited
- Role
- Manager - Delivery at Clover Infotech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajkumar L
Delivery Manager in IT Infrastructure Projects while meeting business needs in a fast…
Experience
Manager - Delivery
Mar 2025 — Present · Chennai, IN
Overseeing the end-to-end delivery of IT services support for a Private Sector Bank and ensuring consistent and high-quality delivery of services across core banking, digital banking, payment systems, and regulatory compliance systems.Ensure timely delivery of IT and operational services as per defined SLAs and KPIs covering Operating System, Database, Middleware, Virtualization, Storage & Backup technologies.Manage day-to-day service operations for Core Banking Systems (CBS), digital channels (internet/mobile banking), and other banking applications.Conduct regular service reviews with Customer and implement continuous improvement initiatives.Lead the resolution of high-impact incidents and coordinate across internal teams and external vendors.Perform root cause analysis (RCA) and drive corrective/preventive actions.Ensure IT services comply with RBI regulations, internal audit, and ISMS (Information Security Management System) policies.Participate in DR (Disaster Recovery) drills and BCP (Business Continuity Planning).Support seamless transition of new projects/systems into production.
Education
VRS College of Engineering and Technology , Arasur , Villupuram
B.E, Computer Science
1999 — 2003
Great Lakes Institute of Management
PGPCC, Cloud Computing
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