Raabia Bohman

About Raabia Bohman

The best healthcare operations leaders don’t just understand the strategy, they’ve done…

Experience

1. Manager of Practice Operations

   FreedomCare

   Jul 2018 — Present

   Oversee all clinical and administrative operations for a fast-paced telehealth practice serving Medicare and Medicaid patients across New York. Lead strategic planning, people management, and performance execution across chronic care management (CCM), remote patient monitoring (RPM), and E/M service lines.Key Responsibilities: • Manage a 30-member cross-functional department across patient engagement, billing, compliance, and outreach • Lead hiring, training, and performance development to strengthen team culture, clarity, and accountability • Direct program operations and regulatory adherence across CMS, HIPAA, and payer-specific requirements • Partner cross-functionally with credentialing, billing, and vendor teams to align operations and financial goals • Design and implement systems to monitor utilization, compliance, documentation quality, and revenueHighlights: • Increased monthly revenue by 30% through engagement protocol redesign and improved documentation workflows • Built audit-ready workflows and SOPs that improved billing compliance and patient retention • Drove operational alignment between frontline teams, leadership, and external vendors to support scalable growth*Promoted through multiple roles—including Care Coordinator, RPM/CCM Specialist, Lead, and Assistant Manager—each expanding my scope in team leadership, program development, and operational strategy.*

Education

• Harvard Business School Online

  Management Essentials

• Google

  Certificate of Undergraduate Studies, Project Management

• Salesforce

  Certified Associate

• University of Maine at Presque Isle

  Bachelor of Business Administration, Health/Health Care Administration/Management