Rahul Choudhary
- Role
- Director, Application Development Consumer Operations Compliance Products Contact Center at TransUnion
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rahul Choudhary
Strategic technology leader with 20+ years in consumer credit, fintech, and operations. I…
Experience
Director, Application Development Consumer Operations Compliance Products Contact Center
Oct 2020 — Present
I oversee Business-to-Consumer regulatory products and product delivery mechanisms–Web, Voice, and Chat/SMS. Product Line responsibilities include Credit Data Reporting, Disclosures, Credit Data Disputes, and Fraud Prevention. I’ve developed and lead a worthy team of 100+ including Managers, Architects, Business Analysts, Engineers, Product Manager/Owners, Scrum Masters, and a Release Train Engineer. We collaborate with domain leaders, including our Agile Organization, for application development and modernization. I also liaise with our Legal team re: Consumer Financial Protection Bureau (CFPB) compliance. ACHIEVED MULTIMILLION-DOLLAR SAVINGS VIA MODERNIZATION – Migrated Consumer Operations and Contact Center domains to Salesforce–Amazon Connect–LivePerson platform. Built a new team and executed the initiative from concept to Minimum Viable Product (MVP) in 2 months. Early wins helped us earn buy-in across the enterprise for global rollout in the UK, Canada, Africa, and LATAM. REMOVED CULTURAL BARRIERS TO BUILD POSITIVE MOMENTUM FOR AGILE RELEASE TRAIN (ART) – Unified previously siloed domains, emboldening teams to contribute innovative ideas and solutions. Achieved double-digit gains in velocity, feature production, time to market efficiencies, DevOps culture, and improved coding and testing. ACHIEVED SAVINGS VIA DIGITIZATION – Migrated to secured emails. Reduced print and postal cost. Paved path for multimillion dollars savings ENHANCED CUSTOMER CALL EXPERIENCE – Added chat capability and Web/API integration, which dramatically improved services delivery and reduced agent-consumer call time. IMPROVED FRAUD PREVENTION – In a highly regulated personal financial data environment, achieved triple-digit gains in User Authentication integrity. LAUNCHED SERVICE ORIENTED ARCHITECTURE (SOA) MODERNIZATION, REDUCING TIME TO MARKET – Built consensus across Business and Technology leadership who approved architecture investment in line with strategic plans.
Education
Illinois Institute of Technology
Masters, Computer Science
2004 — 2007
University Of North Bengal
Bachelors of Engineering, Computer Science
2000 — 2004
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