Thomas Ross

WORK HISTORY

EDUCATION

SKILLS

ABOUT THOMAS ROSS

I transform technical complexity into business results through hands-on action, specializing in customer experience, solutions engineering, and professional services that drive measurable growth.What I bring: & : Generated $1.1M+ in new professional services revenue and increased billable transactions by 18% through strategic product optimization. Built value-added service portfolios that became significant revenue streams for enterprise clients: Reduced implementation times by 62% and customer escalations by 36% through process innovation and automation. Streamlined onboarding processes that accelerated customer time-to-value while improving satisfaction scores. & : Expanded solutions engineering teams from 2 to 10 members over 18 months, including successful integration of acquired team members. Established Go-To-Market standards and mentored high-performing cross-functional teams. & : Certified in Agentic AI and Generative AI specializations, serving as GTM representative for AI/ML products. Bridge technical capabilities with market needs while staying ahead of emerging technology trends: Managed technical relationships with Fortune 500 companies and government agencies, handling everything from complex integrations to strategic account planning. Operated as Technical Account Manager for partners generating $50MM+ in annual sales. & : Led full development lifecycles for data-driven platforms as certified Scrum Product Owner. Managed API integrations across dozens of enterprise partners using REST/SOAP architectures.Technical foundation spans SOAP/REST APIs, e-commerce systems, cybersecurity solutions, and infrastructure management. This hands-on experience allows me to lead effectively from Solutions Engineering and TAM to Product and Engineering, maintaining credibility at both strategic and technical levels.Leadership approach is player/coach: I build high-performing teams while staying close to complex technical challenges.Proven track record of transforming siloed organizations into customer-focused operations that drive both retention and expansionFun fact: I\'m a jack of all trades, working on my own cars, fixing plumbing and electrical issues in my house and dipping my toes into robotics.