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R Sue Armstrong

Contact Center Manager, VP @Trustmark Bank

Jackson, MS, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2001 — Present

Contact Center Manager, VP @Trustmark Bank

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The leadership of Customer Contact Center staffed with approximately 65 customer service representatives, web agents, quality assurance specialists, mortgage customer representatives, bank operators and a team of supervisors.

EDUCATION

N/A

University of Mississippi School of Banking

Certificate, Banking and Financial Support Services

1975 — 1979

Jackson State University

BS, Education

SKILLS

Program ManagementOrganizational DevelopmentOperations ManagementBusiness Process ImprovementAccount ManagementChange ManagementLeadershipRecruitingHuman ResourcesBudgetingCustomer ExperienceCustomer ServiceCoachingAnalysisCustomer Service TrainingProcess ImprovementLeadership DevelopmentPublic SpeakingSales ManagementBudgetsManagementTeam BuildingTrainingCustomer SatisfactionMicrosoft WordMarketingTeam LeadershipBankingOutlookStrategic PlanningEmployee RelationsBusiness AnalysisMicrosoft OfficeSalesMicrosoft ExcelProject ManagementPerformance Management

ABOUT R SUE ARMSTRONG

Over 25 years of management experience in the corporate sector - team building implementation, personnel management, customer support, agent support, and customer service. Outgoing, assertive, and motivated professional with exceptional public relations, customer service, and leadership abilities.

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