R Sue Armstrong
VP, Customer Contact Center Manager at Trustmark National Bank
- Role
- Contact Center Manager, VP at Trustmark Bank
- Location
- Jackson, MS, US
- LinkedIn followers
- 500 followers
About R Sue Armstrong
Over 25 years of management experience in the corporate sector - team building implementation, personnel management, customer support, agent support, and customer service. Outgoing, assertive, and motivated professional with exceptional public relations, customer service, and leadership abilities.
Experience
Contact Center Manager, VP
Jul 2001 — Present
The leadership of Customer Contact Center staffed with approximately 65 customer service representatives, web agents, quality assurance specialists, mortgage customer representatives, bank operators and a team of supervisors.
Education
University of Mississippi School of Banking
Certificate, Banking and Financial Support Services
Jackson State University
BS, Education
1975 — 1979
Skills
- Program Management
- Organizational Development
- Operations Management
- Business Process Improvement
- Account Management
- Change Management
- Leadership
- Recruiting
- Human Resources
- Budgeting
- Customer Experience
- Customer Service
- Coaching
- Analysis
- Customer Service Training
- Process Improvement
- Leadership Development
- Public Speaking
- Sales Management
- Budgets
- Management
- Team Building
- Training
- Customer Satisfaction
- Microsoft Word
- Marketing
- Team Leadership
- Banking
- Outlook
- Strategic Planning
- Employee Relations
- Business Analysis
- Microsoft Office
- Sales
- Microsoft Excel
- Project Management
- Performance Management
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