Rutuja Shende
Wipro
- Role
- Network Associate at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Rutuja Shende
SAP MM Certified
Experience
Network Associate
Aug 2024 — Present · Pune, IN
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all clients queries as per the standard procedures and guidelinesAccurately process and record all email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining clients’ businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up to record feedback and ensure compliance to contract /SLAs
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