R Jay Kumar
Team Manager – US Healthcare | E-commerce, Customer Success & FinTech | Excel VBA, Power Automate | SLA/KPI Focused | Team & Client Handling |
- Role
- Team Manager at Zelis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About R Jay Kumar
Results-driven professional with extensive experience in US Healthcare, E-commerce, and FinTech operations. Proven expertise in Charge Entry, Payment Posting, AR follow-up, Denial Management, and EMR platforms like Epic, Cerner, Meditech, Athenahealth, and eClinicalWorks. In E-commerce, handled backend operations, order management, inventory planning, and customer issue resolution with a focus on SLA adherence and customer satisfaction. In the FinTech space, supported KYC, transaction processing, fraud checks, and compliance-related functions while ensuring data accuracy and secure processing. Skilled in Excel, VBA, Power Automate, and workflow optimization to reduce manual effort and improve reporting efficiency. Strong track record in managing teams, work allocation, attrition control, roster & shrinkage planning, and employee engagement. Successfully led transition projects and new process setups across verticals. Knowledgeable in HIPAA, CMS, and regulatory standards.
Experience
Team Manager
Feb 2026 — Present · Hyderabad, IN
Education
Osmania University
Bachelor of Commerce - BCom, Business/Commerce, General
2016 — 2019
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