Qusai Onali
Product Manager @Concentrix
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WORK HISTORY
Product Manager @Concentrix
Waterloo, ON, CA
Spearhead Agile product development for IT applications, prioritizing feature backlogs to align with business objectives and user needs- Drive data-driven product strategies, resulting in a 30% improvement in delivery timelines and a 25% boost in customer satisfaction scores- Lead cross-functional teams in defining product roadmaps and implementing customer-centric solutions that deliver measurable business impact.
EDUCATION
G H Patel College of Engineering & Technology
Bachelor of Technology - BTech
Wilfrid Laurier University
Master's degree
ABOUT QUSAI ONALI
CSPO Certified Product Manager with over 4 years of experience bridging the gap between user needs and cutting-edge technology to create innovative products. • Data-Driven Professional with expertise in AI/ML engineering, product management, and entrepreneurship. • Proven Track Record of increasing CSAT scores by 79.3% at Concentrix through data analysis and user-centric product roadmap priorities. • Skilled in Product Ideation and Development, leveraging technical skills in Python, SQL, Agile Methodologies, and AI/ML frameworks. • Strong Educational Background: Master of Applied Computing (Co-op) from Wilfrid Laurier University, with a CGPA of 3.7/4. • Experienced in Cross-Functional Team Leadership as a Co-Founder & Product Manager, driving a 250%+ growth in community followers at Incubeetles. • Hands-on Experience with advanced technologies such as Kubernetes, Docker, and AI frameworks like TensorFlow/Keras and PyTorch. • Award-Winning Scholar: Recipient of the Graduate Merit Scholarship at Wilfrid Laurier University. • Open to Full-Time Opportunities in Product Management and Product Analysis, ready to leverage diverse expertise and technical skills to drive innovation and business success.
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