Qusai Ali

About Qusai Ali

Experienced ServiceNow developer with strong expertise in ITSM, ITBM,FSM,Now Platform, Agent Workspace, System clone and Upgrades.•Hands-on experience working on different features of Now Platform such as Service catalogs development, Emails – Inbound Email Actions, Email Address Filter, Notifications, Client scripts, UI Policies, Data Policies Script Includes, SLAs, Business rules, System Properties, UI actions, CSM Portal, Service Portal, creation of custom tables, workflows, flow designer, ACL, events etc.•Worked with multiple versions of ServiceNow like, Tokyo, Rome, San Diego, and Quebec•Good working knowledge on various ITBM frameworks like Idea,Demand,Project,Resource,Program Modules and Goal Framework, Investment Funding, Agile Development, Alignment Planner Workspace, different dashboards of Project Portfolio Management, Scenario planning for portfolios. •Handled and resolved high priority Incidents, Production deployments, one to one calls on requirement gathering calls and working demos with clients.•Experience working in both Agile Scrum and waterfall development methodologies.•Worked with enterprise level clients as ServiceNow developer, responsible for development, testing, and production deployment of various user stories.•Worked on integration of two ServiceNow instance to update incident, from one instance to another.

Experience

1. Infrastructure Specialist

   IBM

   Sep 2023 — Present · Pune, IN

Education

• G. H Raisoni College of engineering, nagpur

  Bachelor of Technology - BTech, Computer Science

  2016 — 2020