Mohsin Qureshi
Specialist at Blenheim Chalcot IT Services | Complaints Officer | KYC Analyst | Due Diligence | AML | Client Onboarding Expert | Risk & Compliance | PEP | Sanctions & Adverse Media Screening | End-to-End KYC
- Role
- Complaints Officer at Blenheim Chalcot India
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mohsin Qureshi
Hi, welcome to my LinkedIn profile! My name is Mohsin Qureshi and I\'m passionate about…
Experience
Complaints Officer
Aug 2023 — Present · Mumbai, IN
Key responsibilities includes:1. Conducting meticulous bank and ID manual checks, ensuring adherence to Know Your Customer (KYC) regulations to maintain accuracy, detect gambling and compliance with industry standards. Issuing credit agreements to customers for their loans, offering transparent and detailed information on repayment terms, settlement options, sources of funds, and loan restructuring possibilities. Handling email correspondence proficiently, promptly responding to customer inquiries and furnishing essential information to address their concerns effectively. Upholding customer due diligence by vigilantly monitoring their behavior and activities, assessing associated risks, and implementing measures to prevent financial crimes and fraudulent activities. Collaborating with internal teams such as Financial Operations and Client Operations teams to streamline processes and enhance efficiency in handling customer queries and requests. Continuously updating knowledge of regulatory requirements and industry best practices to ensure adherence to evolving standards and regulations. Providing exceptional customer service by delivering accurate and timely responses to inquiries, fostering trust and satisfaction among customers. Contributing to the development and implementation of policies and procedures aimed at enhancing compliance and risk management practices. Documenting and maintaining comprehensive records of customer interactions and transactions in accordance with regulatory guidelines.
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