Qumar Naqques
Deputy Manager at Concentrix with expertise in Operations Administration and CRM
- Role
- Deputy Manager at Concentrix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Qumar Naqques
As a Deputy Manager at Concentrix, I leverage my 18+ years of experience in operations administration and customer relationship management to drive business growth and customer satisfaction. I have a proven track record of managing teams, implementing process improvements, and ensuring service-level agreements are met. I am passionate about delivering high-quality service and fostering strong relationships with clients and colleagues. I hold certifications in goal setting, customer acquisition, and business process improvement from Skillsoft, demonstrating my commitment to continuous learning and professional development.
Experience
Deputy Manager
Sep 2022 — Present
Education
North Point Senior Secondary Boarding School
Senior Secondary
Sikkim Manipal Institute of Technology - SMU
MBA
2006 — 2008
Skills
- Team Management
- Process Improvement
- Service Delivery
- Business Analysis
- Process Management
- Visio
- Quality Center
- User Acceptance Testing
- Pre-Sales
- Bpo
- Quality Assurance
- Management
- Process Excellence
- Defect Tracking
- Outsourcing
- Software Documentation
- Training
- Vendor Management
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