Quintin Payne
Client Service Manager
- Role
- Client Services Manager at Worldpay
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Quintin Payne
Experienced Sales Coordinator with a demonstrated history of working in the financial services industry. Project Managing, Relationship Building, Budgeting, Microsoft Word, Coaching, Problem Resolution and Customer Satisfaction.
Experience
Client Services Manager
Jul 2021 — Present · Cincinnati, OH, US
Provide in-depth product support to FIS clients by resolving incoming inquiries.Develops strong working relationships with assigned clients and FIS resources.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Manages the service component of the client relationship.Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.Acts as an escalation point for clientMonitors monthly service level management reports to identify possible trends in service level agreement (SLA) “misses”.Participates in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
Education
Mount St. Joseph University
Business Administration
2006 — 2011
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