Quintin Crawford
Customer Success Manager at Steer
- Role
- Customer Success Manager at Steer
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Dec 2024 — Present · Chicago, IL, US
Steer is a marketing and communications platform built to help auto repair shops grow. With automated reminders, tools to earn more 5-star reviews, promotional campaigns to stay in front of customers, and analytics to measure ROI, Steer simplifies how auto shops communicate with customers and build loyalty.• Communicated with internal and external teams to identify strengths and opportunities in the overall integration process, improve customer documentation and processes, and provide new ideas• Strategize with customers on how to most effectively target their customers and prospects through text and email marketing campaigns to grow their business• Developed and maintained strong client relationships through meetings, phone and email correspondence to understand client needs, improve user experience, and maximize growth and retention• Managed various technical requests and projects from start to finish while demonstrating effective organizational and time management skills.• Actively pursue upsell & cross sell opportunities • Own onboarding process for new customers with demonstrating the Steer platform, reviewing features, strategizing on campaigns, and creating and running reports• Being day-to-day main point of contact for customers in assigned book of business.
Education
Bradley University
BA Business, Marketing/Sales
Skills
- Business-to-Business (B2b)
- Ecommerce
- Sales
- Account Management
- Program Management
- Salesforce.com
- B2b
- Recruiting
- Strategic Planning
- Interviews
- Customer Service
- Lead Generation
- Team Leadership
- Sales Management
- Leadership
- Networking
- Selling
- Marketing
- Management
- Cold Calling
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