Quintin C.
Technical Account Manager | Driving Customer Success with Technical Expertise
- Role
- Technical Account Manager at Zoom
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Quintin C.
AI Technical Project Manager specializing in enterprise implementations, automation, and…
Experience
Technical Account Manager
Oct 2022 — Present
Serve as primary technical support contact for corporate clients and end users in personal pipeline totaling ~$700K in monthly recurring revenue. Provide point of escalation for product support and complex issue resolution. Partner with global team of ~100 Technical Account Managers (TAM) and Customer Success Managers (CSM) to plan and execute major support initiatives. Evaluate and report team performance as well as adherence to SLA guidelines. Arrange stakeholder meetings to provide status reports, gather project requirements, and ensure ongoing performance of products and services; prepare and distribute questionnaires to solicit feedback from long-term clients. Advocate for customers in pipeline, providing actionable insights to senior leadership and collaborating with development teams to integrate new product features that boost customer satisfaction.
Education
Miami Dade College
Business Administration and Management, General
Parkway Academy High School
High School
2003 — 2007
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