Quinn Upkes
Senior Technical Account Manager - SentinelOne
- Role
- Senior Technical Account Manager at SentinelOne
- Location
- Salem, OR, US
- LinkedIn followers
- 500 followers
About Quinn Upkes
Fueled by a passion for innovation, I translate complex challenges into strategic IT solutions that propel businesses forward. With over 20 years of experience, I excel as a Systems Engineer, meticulously planning, implementing, and supporting intricate projects across diverse environments. My expertise spans server and solution design, ensuring seamless integration within any data center. Backed by a comprehensive background in Systems Administration, Technical Support, and Technical Sales, I possess the skills to conquer any IT obstacle. Building robust and future-proof IT infrastructure aligned with strategic vision.
Experience
Senior Technical Account Manager
Oct 2023 — Present · Salem, OR, US
As a Senior Technical Account Manager at SentinelOne, I serve as a trusted technical advisor, partnering with enterprise customers to optimize their cybersecurity posture and ensure operational excellence. I leverage deep product expertise to guide clients through onboarding and ongoing support, acting as the primary point of contact for threat management, product optimization, and technical enablement. By proactively monitoring account health, conducting root cause analysis, and delivering tailored recommendations, I help customers maximize their investment in SentinelOne. My experience also includes leading critical incident resolutions, influencing product improvements, and mentoring new teammates, all of which contribute to my commitment to driving customer success and helping clients navigate the evolving threat landscape.
Education
Spokane Colleges
Network Engineering
2005 — 2005
Skills
- Operating Systems
- Disaster Recovery
- Tcp/Ip
- Servers
- Networking
- Vpn
- Technical Support
- Computer Hardware
- Antivirus
- Red Hat Linux
- Testing
- Leadership
- Management
- Cloud Computing
- Html
- Backup Exec
- Active Directory
- Requirements Analysis
- Xml
- Vmware
- Budgets
- Ubuntu
- Project Planning
- Ms Project
- Access
- Netbackup
- Enterprise Storage
- Veritas
- Symantec Endpoint Protection
- Tape Libraries
- Deduplication
- Solution Selling
- Solution Architecture
- Enterprise Vault
- San
- Internet Protocol Suite (Tcp/Ip)
- Virtualization
- Linux
- Firewalls
- Enterprise Software
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