Quinn McClain

About Quinn McClain

Delivering world-class customer experience | Building and leading teams that drivecustomer advocacy and delight at scale.I lead and help scale a customer-centric, motivated, and high-performing support organization. Idrive the vision for the future of customer service and introduce innovative ways to supportcustomers to achieve the highest standards in customer satisfaction. I have a consistent trackrecord of exceeding customer satisfaction, customer advocacy, and net promoter score targets.With my deep passion for and understanding of customers, I develop strong customerrelationships and above all a creative mind to deliver those \"wow\" moments.I am technically literate and commercially savvy to enable commercial conversations related totechnical and quality issues. With my solid business acumen and successful track record inmanaging projects and relationships, I provide quantifiable new value within the customerlifecycle. I have demonstrated my ability to deal with situations where information is difficult toobtain, complex, or ambiguous.At Serta Simmons Bedding, in various roles, I\'ve developed and delivered strategies tofurther improve the following key performance indicators: Customer Service:(Solution Adoption and Satisfaction) Company Success:(Services Profitability, Cost Minimization, Budget Adherence) Team Success:(Job Satisfaction, Performance, Development)Below is a list of skills outlining the foundation of my career: Project Management Strategy Planning Stakeholder Management Budget Management Problem Resolution Customer Service Relationship Management Risk Management Process Management Policies and Procedure Development Continuous Improvement Operational Excellence Vendor Management Product Management Team Management I am as unique as my background, experience, and point of view. As a trusted partner for the customer, I build valuable relationships with key users to enable a great customer experience and capture any concerns from a commercial perspective. If this is what you seek for your organization, then let\'s connect and discuss further.

Experience

1. Ecommerce Project Manager

   Purchasing Power

   Feb 2022 — Present

Education

• The University of Georgia

  Business Administration and Management, General Studies

  1990 — 1994

• Emmanuel College

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2013