Quinn Crumbley
- Role
- Customer Success Manager at Craftable
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Quinn Crumbley
I am a charismatic and driven individual where most of my work history lies in the…
Experience
Customer Success Manager
Feb 2022 — Present · Dallas, TX, US
Serve as a Key Account Manager for enterprise customers by managing expansion/roll-out plans with C-level executives, leading tailored group training sessions, and collaborating with Development Team for custom software features • Drive platform adoption with customers with low to moderate usage rates through a high-touch engagement model by scheduling weekly/biweekly trainings — identifying opportunities to up-sell and cross-sell • Manage implementation process for ~50 accounts monthly by collecting data from clients, auditing excel sheet for import, and facilitating integrations processes with cross-functional teams • Identify improvements for internal processes; creating training material, email templates, and processes to ensure consistent onboarding and training • Host weekly webinars to provide additional education to fully optimize usage of all software features and functions • Mentor new hires by reviewing implementation and follow-up workflow processes, training system foundations, and shadowing during calls to provide additional support
Education
Fort Walton Beach High School
High School
2005 — 2009
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