Quinn Cao
Customer Success Manager | Wonders | Top 1 performance | Help clients and team succeed
- Role
- Customer Success Manager at Wonders
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Quinn Cao
8+ years of sales and account management in cultivating client relationships, driving…
Experience
Customer Success Manager
Aug 2022 — Present · US
Wonders is on a mission to revolutionize how restaurants operate by using the power of technology. Enabling restaurant owners to drastically improve their operations and increase profit through a multifaceted SaaS and voice ordering platform-Led cross-functional teams to successfully establish the service mode and launch our first enterprise client from the ground up and assisted the sales team to close first batch of enterprise clients-Managed a portfolio of 300+ accounts. Strong relationships built with clients. Collaborated effectively with cross-functional teams to solve clients\' issue creatively and efficiently-Consistently achieved Top 1 performance regarding clients satisfaction, retention, referrals and product upsell. Generated 50%+ of CSM team’s leads. Top 1 sales of Wonders Pay-Managed clients\' onboarding and served as the main point of contact between clients and the rest of the Wonders team-Achieved the highest NPS-Leveraged Customer Health analytics to identify customer expansion opportunities & churn risks-Effectively solved ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources-Collaborated with Marketing to grow library of customer testimonials-Embraced & contributed to Customer Success team methodologies.
Education
Hunan University
Bachelor's degree
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