Quincy Hancock
Director Network Center Ops: TDM Switching, Voice Trunk and VoIP Business Service Fault Management
- Role
- Director Network Center Ops Tdm Switching, Voice Trunk and Voip Business Service Fault Management at AT&T
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Quincy Hancock
Quincy began his career in the communication industry as an electronic technician. He has held several management/leadership positions and has experience managing large and small teams. Quincy has led developers for IT projects, operational review teams, process standardization teams, strategic planning initiatives, and network operations centers. Currently Quincy is a Director with AT & T Network Operations Center.
Experience
Director Network Center Ops Tdm Switching, Voice Trunk and Voip Business Service Fault Management
Jun 2018 — Present · Brentwood, TN, US
Education
ITT Technical Institute-Nashville
Associate of Science (A.S.), Electronic Engineering
1992 — 1994
University of Phoenix
Bachelor of Science (B.S.), Business/E-Business
2003 — 2007
University of Phoenix
Master of Business Administration (MBA), Finance
2012 — 2014
The George Washington University
Master Cetrificate, Project Management
2002 — 2003
Skills
- Operations Management
- Six Sigma
- Quality Management
- Business Analysis
- Mentoring
- Strong Analytical Skills
- Flexibility
- Increase Productivity
- Use of Six Sigma Methodologies
- Cross-Functional Team Leadership
- Use of Operational Management Control to Increase Productivity
- Strategic & Tactical Planning
- Developing Effective Communication Platforms
- Customer Satisfaction
- Management
- Program Management
- Self-Motivated Leader
- Change Management
- Organizational Structure
- Vendor Management
- Systematic Approach to Identifying Problems & Solutions
- Developing and Mentoring New Leaders
- Software Installation
- Team Management
- Develop Scalable Organizational Structure
- Project Management
- Voip
- Call Centers
- Ethernet
- T1
- Leadership
- Dsl
- Use of Quality Management Principals (Iso 9000)
- Using and Implementing Best-in-Class Processes
- Wireless
- Strategic Planning
- Process Improvement
- Telecommunications
- Broadband
- Managed Services
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