Quentin Howard

About Quentin Howard

ETRM/ CRM support analyst with thorough understanding of business objectives, and ability…

Experience

1. Senior Support Engineer

   Amphora

   Dec 2022 — Present

   Develop and maintain dispatch and flow models, communicating fundamental developments and views to stakeholders • Manage ETRM system triage log for issues and enhancements to ensure that PNL and positions are accurate and properly tracked • Creating/using SQL queries for issue resolution and reporting • Interfacing between business users, tech support, IT project managers and software vendors, including training and workshop facilitation • Coordinate with Users, Developers, and various other groups. • Organized a project in its entirety and articulating the project as a logical sequence of executable tasks. • Support change management and training teams to prepare business stakeholder for process and functional change. • Develop and maintain working relationships with all business stakeholders • Primary responsibility is the determination & clear articulation of business requirements for trading business • Responsible for clearly articulating target business processes and the business requirements and functional design to enable change. • Report common patterns, questions, and other issues to management. • System administration to facilitate technology enhancements, system refresh, and direct support to technical management and leadership in program objectives. • Perform on-going performance tuning, hardware and software upgrades and resource optimization. • Provide both on-site & remote support based on customer need. • Support planning and migration of systems to newer hardware platforms • Prepare technical and programmatic reports and participate in meetings as directed