Quentin Edwards
IT Analyst| IT Specialist| AWS Cloud Practitioner| System Administrator
- Role
- Information Technology Support Engineer at Specialty1 Partners
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Quentin Edwards
Action driven professional is a highly motivated IT professional with 5 years of…
Experience
Information Technology Support Engineer
Oct 2023 — Present · Houston, TX, US
Manage and monitor all installed systems and infrastructure.• Install, configure, test and maintain operating systems, application software and system management tools.• Proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.• Maintain security, backup, and redundancy strategies.• Participated in the design of information and operational support systems.• Provide 2nd and 3rd level support.• Liaise with vendors and other IT personnel for problem resolution.• Performed remote troubleshooting, using systems such as through diagnostic techniques and pertinent questions, installed networks, setup users, and used user access filtration on networks or specific PCs increasing ticket resolution to 100%.• Laptop and Desktop hardware replacement.• Project Manager. Organize Site Integrations, Onboardings and Remediations
Education
Missouri Southern State University
Bachelor's degree, Criminal Justice/Law Enforcement Administration
University of Phoenix
Master's Degree, Computer and Information Systems/Information Assurance
2017 — 2019
Missouri Southern State University
Associate's degree, Criminal Justice/Law Enforcement Administration
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