Quentell B.
- Role
- Director, Account Management at Mastercard
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Quentell B.
I’m Quentell - a Account Management and Customer Success leader who helps brands turn…
Experience
Director, Account Management
Apr 2023 — Present · New York, NY, US
I lead strategic relationships with enterprise brands across retail, restaurant, and sports, using loyalty and customer experience programs to drive measurable growth on the SessionM platform. I work directly with VP- and C-level stakeholders to set goals, shape roadmaps, and keep teams focused on outcomes, not just activity.A big part of my role is running architectural and program reviews to uncover gaps in data, integrations, and journeys, then turning those findings into clear, prioritized action plans. I partner closely with Product, Engineering, and Campaign teams to unblock issues, test new approaches, and make sure what we design actually works in production. All of this rolls up into renewals and expansion, where I tie platform capabilities and experiments back to revenue, engagement, and the long-term health of each program.
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