Quennel K. Gibson

Account Management Lead @Aro

Brooklyn, NY, US

Investigate customer complaints, identifying and changing processes to remove faults.• Handle crew recordkeeping, including preparing weekly timesheets, safety logs, and expense reports.• Helped workers complete tasks with hands-on assistance at job locations.• Managed stringent deadlines by defining and modifying work sequences to meet client schedules.• Negotiated contract terms, conditions, prices, and rates with new vendors.• Managed daily workloads by organizing schedules and delegating tasks.• Improved productivity after reviewing and modifying operations and workflows.• Act as a liaison between the client, operations lead, and corporate support. • Manages and oversees all services contracted by the client at the assigned site by providing exceptional customer service and quality job completion.• Manages budget, resource allocation, and forecasting tools to guarantee optimal resource usage and efficiently plan and report budgetary expenses.

Long Island Business Institute

Associate of Occupational Studies (AOS), Business Management

Berkeley College

Bachelor of Business Administration Degree (B.B.A.), Business Administration, Management and Operations