Queeny Q Dasilva
Driving Operational Excellence & Customer Satisfaction| Customer Service Manager | Process Improvement
- Role
- Customer Service Team Manager at Privé Revaux
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Queeny Q Dasilva
Guiding the customer service team at Privé Revaux, my focus is on perfecting user interactions and bolstering our reputation for service excellence. With over three years at the helm, we\'ve cultivated an environment where each query is an opportunity to demonstrate our commitment and enhance customer loyalty. Proficient in Zendesk and Gorgias, our team efficiently resolves a range of issues, ensuring satisfaction and trust.In parallel, as an Ecommerce Operations Manager and SaaS Specialist, I\'ve shaped seamless online shopping experiences. My approach involves meticulously analyzing customer data to refine service strategies, thereby boosting business success. Navigating the dynamic e-commerce landscape, the shared goal is to drive continual improvement in service delivery and to foster lasting client relationships.
Experience
Customer Service Team Manager
Feb 2021 — Present · Miami, FL, US
Overseeing daily customer service operations and making sure that customers get the best experience in every interaction.
Education
St. Mary's College of Tagum - Tagum City, Davao
Bachelor of Arts in English
Philippine College of Technology - Bajada
Associate's degree, Associate in Hotel and Restaurant Management
2009 — 2012
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