Johnson
Azure Identity Support Engineer at Microsoft
- Role
- Azure Identity Engineer at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Johnson
Creative and resourceful IT Administrative professional with 20 years of experience working for large privately held companies and IT solutions providers. Client-service oriented with expertise in storage and backup, infrastructure, problem solving, analytical and technical support. Quickly sees multiple ways to solve issues and finds the most effective way to get the job done in the most efficient timeframe.
Experience
Azure Identity Engineer
Feb 2021 — Present · Charlotte, NC, US
Troubleshooting and case resolution in Azure Identity environment.• Manage critical situation issues promptly, coordinating resolution to major incidents.• Daily management of HIPAA and PII data.• Provides support for Conditional Access, Multi-Factor Authentication, and Identity Support.• Maintain service requests and collaborations to product and engineering groups.• Builds strong customer relationships by listening and being empathetic.• Provide ramp activities, knowledge sharing, coaching, and mentoring.• Can support Government and USNAT service requests.
Education
University of Missouri-Saint Louis
BS
1993 — 1999
Strayer University
MS
2003 — 2006
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