Agha
Virtual Assistant @Upwork
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WORK HISTORY
Virtual Assistant @Upwork
Responded to daily inbound calls from customers and logged details of the calls on Salesforce. • Entered sales and payment data on Spreadsheet.• Managed texts and email enquiries from customers and responded in a timely manner.• Handled customers’ complaints, provided solutions within the time limit, and followed up on cases to ensure quick resolution.• Collaborated with other departments via Slack to resolve and de-escalate issues from customers.
EDUCATION
Ebonyi State University
Mass communication, social science
Project Management Professional Institute
Certification , Project Management
ICM-Institute of Commercial Management UK
Higher National Diploma, Human Resources Development
ABOUT AGHA
I am a Virtual Assistant and Customer Service Representative with over 7 years of experience in diverse industries. I aim to add value to your business by providing wholesome superb customer service to your clients via phone, email or chat. And above all, helping you to meet your business goals. I am highly skilled in all elements of office administration, such as - Calendar management and scheduling- Email handling and management- Data Entry- Reporting and Expense tracking- Filing on cloud storage, and other related services.I am open to customer service & virtual assistant opportunities, where I can add value by combining my skills, experience and knowledge in contributing to the growth and profit of the establishment.
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