Qudsiya
Scrum Master
- Role
- Scrum Master at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Qudsiya
To achieve high career growth through a continuous learning process, I believe that I would be more effective in an environment that can trust me with responsibilities and provides opportunity to learn and grow.
Experience
Scrum Master
Sep 2025 — Present · IN
Client: AllianzRole: Scrum MasterBrief Work Description: Agile Delivery & Scrum Master Responsibilities• Collaborated with Product Owner to ensure the backlog was prioritized, refined, and aligned with overall business goals. Partnered with Scrum teams during backlog grooming and refinement sessions to ensure requirements were clear, testable, and feasible.• Led Agile ceremonies and coached teams on iterative delivery, improving velocity and stakeholder satisfaction.• Proficient in facilitating daily stand-ups, sprint planning, retrospectives, and backlog refinement. Skilled at coordinating cross-functional teams, removing blockers, mentoring team members to ensure collaboration and continuous delivery.• Led Agile delivery for the ServiceNow Operations team, managed sprint execution and team capacity planning, ensuring on-time delivery of service requests and other tasks.• Worked closely with process owners and cross-functional stakeholders to gather requirements, prioritize tasks, and track progress across ITSM modules.• Delivered monthly and weekly operational reports on KPIs such as SLA compliance, backlog trends, and resolution metrics to customers and leadership.• Mentored junior team members, coordinated peer reviews, and proactively removed blockers to maintain sprint velocity.• Played a key role in planning and coordinating ServiceNow platform upgrades, aligning schedules across teams and ensuring testing coverage.• Ensured adherence to Agile best practices and Scrum principles, promoting a culture of collaboration and transparency within the team.• Monitored sprint velocity and burndown charts in Jira to identify trends, forecast delivery, and optimize team capacity.• Managed risks, identified blockers, and worked with cross-functional teams to ensure smooth sprint execution and timely delivery.• Collaborated with stakeholders to minimize scope creep, reduce rework, and maintain alignment with sprint goals.
Education
Sri Indu College of Engineering & Technology
Bachelor of Technology (B.Tech.), Computer Science
2012 — 2016
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