Quazi Motahar Hossain

HR and Operations Manager (Amada Senior Care Philadelphia, West Suburbs) @Amada Senior Care

Havertown, PA, US

Amada Senior Care, Philadelphia, West Suburbs# Lead the full-cycle recruitment, onboarding, and training processes for caregiving staff, ensuring candidates meet all licensing, background check, and competency requirements.# Developed and implemented strategic improvements that increased Electronic Visit Verification (EVV) compliance for waiver clients from 45% to 91%, significantly improving operational reporting and reimbursement processes.# Collaborate with franchise and billing teams to ensure adherence to company standards, while enhancing communication between departments for streamlined operations.# Directed the payroll and billing teams to ensure timely processing and accurate invoicing for State, VA, and private clients, minimizing delays in revenue collection.# Reduced payroll and billing errors by improving accuracy from 75% to 95%, through detailed audits, process documentation, and staff training.# Administer job postings and advertising across multiple platforms to attract qualified talent aligned with organizational culture and requirements.# Manage employee records, onboarding documentation, and confidential information in full compliance with HIPAA and PA Department of Health regulations.# Utilize systems such as AxisCare, HHA Exchange, iSolved, Navinet and QuickBooks to handle client invoicing, payroll processing, caregiver scheduling, and documentation.# Serve as a key liaison for client and employee relations, ensuring responsive communication and the resolution of issues with a client-first mindset.# Oversee Electronic Visit Verification (EVV) reporting and compliance by maintaining accurate and up-to-date logs to ensure eligibility for state reimbursement programs.

Dhaka Board

Secondary School Certificate (SSC), Science

International Islamic University Chittagong

Master of Business Administration - MBA, Finance and Banking

International Islamic University Chittagong

Bachelor of Business Administration - BBA, Finance and Banking

Dhaka Board

Higher Secondary Certificate (HSC), Commerce