Quantez Lee

About Quantez Lee

Results-driven healthcare leader with over 10 years of experience in operations management, team leadership, and process optimization. Proven expertise in enhancing operational efficiency, leading high-performing teams, and driving performance improvements across healthcare and corporate environments. Passionate about transitioning to hospital administration to contribute to improving patient care, operational effectiveness, and overall hospital performance. Seeking a practice management, healthcare director or assistant director, project management, or similar management-level role to leverage my skills in healthcare management, project execution, and cross-functional leadership.KEY COMPETENCIES•Leadership & Team Development: Skilled in building, mentoring, and developing high-performing teams.•Operations & Process Improvement: Expertise in optimizing healthcare operations to improve efficiency and reduce costs.•Budget & Financial Management: Proficient in aligning operational expenses with organizational financial goals.•Stakeholder & Client Engagement: Adept at cultivating strong relationships with senior leadership and key stakeholders.•Project Management: Experienced in leading complex healthcare projects from inception to successful completion, including cross-departmental coordination.•Communication Skills: Proven ability to interface effectively with IT & S, business partners, and executive leadership.•Training & Development: Skilled in designing and implementing training programs to improve team performance and patient care.Professional PhilosophyMy objective as a healthcare administrator or director is to exceed client satisfaction and align with the overarching goals of the organization. Through my commitment to excellence and continuous improvement, I have consistently demonstrated success in various roles.RecommendationsI encourage you to visit the recommendations section of my LinkedIn profile to read testimonials from previous clients, direct reports, and former leadership colleagues. These endorsements highlight my dedication to superior customer service, effective leadership, and the positive impact I have made throughout my career.

Experience

1. Team Lead, Patient Service Representative

   The University of Kansas Health System

   May 2025 — Present · Kansas City, KS, US

   Supervise Patient Services teams across multiple Family Medicine clinics, supporting daily front-end operations and patient flow.Manage staff schedules, coverage, performance monitoring, and daily workflow coordination across clinic locations.Improved operational efficiency by 25% by standardizing registration and scheduling processes and implementing daily team huddles.Lead hiring, onboarding, training, and ongoing coaching, reducing onboarding time by 30%.Maintain 95%+ patient satisfaction scores by reducing wait times and improving front-desk service consistency.

Education

• Rasmussen University

  Bachelor of Business Administration - BBA, Business Management

• Rasmussen University

  Associate of Science - AS, Business Administration and Management, General

• Liberty University

  Master of Healthcare Administration - MHA, Health/Health Care Administration/Management