Quandrieyus Williams
Retention Specialist @Spectrum
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WORK HISTORY
Retention Specialist @Spectrum
Charlotte, NC, US
Maintained a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. Consistently meet or exceed weekly and monthly retention activity goals. Responding to inbound retention calls promptly and efficiently as outlined by the requiredcall handling metrics to include productive time, schedule adherence, handle time, aftercall work, etc. Answering questions pertaining to billing inquiries, pricing and packaging of productsand service, and service complaints. Mastered order processing within the billing system regarding all aspects of retainedaccounts, new sales order entry, account lookup, and other tools and functions as theyrelate to the retention function. Consistently demonstrate proficiency at explaining all products and services to existingcustomers in an effort to re-sell and retain. Knowledge of competitors’ pricing, packaging, and products in an effort to discuss sideby side comparisons of Charter’s and competitors’ products and services.
EDUCATION
Brown Mackie College
Bachelor of Applied Science - BASc, Science in information technology
Grand Canyon University
Bachelor of Applied Science - BASc, Health/Health Care Administration/Management
Dorman High School
High School Diploma, High School/Secondary Diplomas and Certificates
ABOUT QUANDRIEYUS WILLIAMS
I’m a dedicated professional with a unique blend of public service, corporate expertise, and military discipline. My journey has taken me from serving as a Navy Corpsman providing lifesaving medical support, to helping families navigate critical Medicaid services as an Eligibility Specialist, to driving customer loyalty and retention in the telecommunications industry.At the core, I care about people. Whether I’m interviewing families to determine eligibility for vital programs, resolving complex billing concerns, or guiding a team toward shared goals, I approach every role with empathy, accountability, and a focus on solutions.I take pride in being detail-oriented, adaptable, and resilient — skills sharpened by years of military service and strengthened through civilian roles that demand accuracy, communication, and professionalism. I also value growth, both for myself and the communities I serve, and I bring that mindset into every space I enter.Above all, I strive to leave a positive impact wherever I work — ensuring that clients, colleagues, and communities know they’re supported, respected, and understood.
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