Quamran Akmal Khan

About Quamran Akmal Khan

Experienced VMware Horizon Administrator with 4+ years of hands-on expertise in managing…

Experience

1. Vmware Horizon Administrator

   Wipro

   Nov 2021 — Present · Pune, IN

   Created and maintained VDI pools to ensure optimal end-user experience.Delivered and managed applications in VDI pools via AppStack for seamless application delivery.Created and upgraded published applications for end users, ensuring minimal downtime and disruption.Troubleshot VDI-related issues, diagnosing and resolving problems to minimize user impact.Worked on RDSH published desktops and applications, providing smooth delivery of shared desktop and app environments.Fulfilled service requests efficiently, addressing technical needs and ensuring end-user satisfaction.Installed, configured and maintained the VMware Horizon View Virtual Desktop Infrastructure (VDI) environmentActively involved and participated in the planning and design expansion of VDI for additional use cases while scaling infrastructure to maintain peak performanceTest, troubleshoot and deploy applications, upgrades and operating system security updates in the virtual desktop environment while working with application teams to minimize user impactWorked with the infrastructure team in support of the vCenter hosting the VDI environmentPresented and introduced VDI solutions and topics to non-technical audiencesActed as an escalation point in support of enterprise scale virtual desktop issues or initiativesClosed all support requests tickets in a timely manner with a focus on customer satisfactionPerformed other BAU work such as patching/upgrading as well as project support for items such as the Windows 10 to Windows 11 migration.Took on additional responsibilities as assigned or requested

Education

• Cimage Professional College Patna

  Bachelor of Computer Applications

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Computing Systems & Infrastructure