Quaker Cohlmia

Director of Operations @Special Service for Groups

Las Vegas, NV, US

Oversaw domestic and international accounts, credentialing managers, and B2B client relations, resulting in an 86%CSAT scoring. Executed marketing campaigns targeting growth markets, resulting in an additional $10.4M in gross revenue. Leveraged business analysis to revamp operations, resulting in a 10% increase in clean claims. Facilitated investment opportunities for private equity and venture capital firms, securing 1.2M in funding. Utilized market research to identify disrupted markets, generating 2 additional practices and $3M in gross billables. Utilized process mapping to optimize operations, ensuring efficient client onboarding, billing, and staff training.

Harvard University

Electrical and Electronics Engineering