Kevin K.
Driving Innovation in Hospitality Management & Strategies
- Role
- Deputy General Manager at d'strict
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Kevin K.
Results-oriented professional with 11 years of experience in the hospitality industry…
Experience
Deputy General Manager
Oct 2024 — Present · Las Vegas, NV, US
Directed cross-functional operations (guest services, sales & marketing, HR, accounting, finance, facilities, and system), ensuring seamless daily execution for a high-volume immersive digital art museum.• Improved visitor satisfaction by 35% through enhanced service standards, associate engagement, and real-time inquiry resolution. Increased guest reviews throughout review channel.• Oversaw budgeting and cost controls, reducing operating expenses by $90k while meeting revenue goals.• Strengthened marketing & partnership efforts, contributing to a 23% increase in admission sales and improved brand visibility by private buyout events.• Managed technical systems and exhibition infrastructure, achieving 99.9% uptime and minimizing operational disruptions throughout the year.• Recruited, trained, scheduled and developed teams across 5 departments, reducing turnover and boosting team performance.• Represented the museum with vendors & partners; successfully negotiated contracts and ensured compliance with regulatory requirements.• Handled private buyout events process from beginning to completion.
Education
University of Nevada-Las Vegas
Bachelor of Science - BS, Hospitality Administration/Management
2010 — 2015
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