Qihong Song

About Qihong Song

At Amazon, my focus is the continuous innovation of Alexa\'s Machine Learning Model Hosting and Customer Experience Quality Evaluation services. My work has been pivotal in the development of automated RCA systems, training data evaluation for Amazon Rufus, and the expansion of machine learning host services to international marketplaces. With competencies in Java and python, my mission is to elevate Alexa\'s capabilities and improve user experiences through state-of-the-art software engineering.Previously contributing to AWS Connect Telephony Services, I have supported multiple important functionalities, such as Contact Recording. My expertise centers on developing resilient backend services, particularly those that streamline the intricacies of ordering, payment, and accounting systems within Amazon\'s retail ecosystem. The efforts aim to enhance customer interactions and refine e-commerce operations for a global audience.Before I joined Amazon, I have extensive software development exeperiences in different industries, such as telecommunication, information technology, healthcare, financial services.

Experience

1. Senior Software Development Engineer

   Amazon

   Apr 2023 — Present · Seattle, WA, US

   Developed Alexa Machine Learning Model Hosting service. Developed end-to-end testing and evaluation services and created automated RCA system for Alexa ML models.Developed LLM training data evaluation system for Amazon Rufus.Created the big data processing service for Amazon retail product relevance recommendation using multi-modal ML model.Build Amazon Retail Video Generation pipeline which hosts LLM models, and generates large batches of videos for international marketplaces.

Education

• Nanjing University of Posts and Telecommunications

  Master, Computer Science

  2001 — 2004

Skills

• Unix
• Perl
• Linux
• Shell Scripting
• C
• C++
• Solaris
• Clearcase
• Software Development
• Internet Protocol Suite (Tcp/Ip)
• Unix Shell Scripting
• Programming
• Cdma
• Telecommunications
• Wireless
• Tcp/Ip
• Voip
• Software Engineering
• Software Project Management
• Distributed Systems
• Python
• Perforce