Jessica Jiang

About Jessica Jiang

Global Supply Chain Business Analyst with 6 years of experience in performance management, profitability, and S & OP strategy. Deep expertise in international logistics and global trade, with a strong interest in infrastructure, AI-driven supply chains, and data center capacity planning.

Experience

1. Strategy & Analytics - Senior Business Analyst

   Wayfair

   Jul 2022 — Present

   Engineered self-serve Supplier Deep Dive tools, providing analysts with end-to-end shipment data and reducing reliance on data requests. This empowered the analytics team to save time and focus on insights driving.• Integrated a forward-looking 12-week view into the S & OP process and conducted in-depth gap analysis, identifying strategic opportunities for sales and procurement that drove a 35% yearly volume increase and $50M in profitability growth.• Developed and implemented a Liquidated Damage (LD) Tracking System with supplier and lane-level Minimum Quality Commitment monitoring. Led monthly review meetings to analyze performance, identify opportunity areas, and drive LD conversations, resulting in a significant increase in fixed supplier performance from 60% to 85% and a Key Supplier NPS increase to 10, alongside the recovery of $20M in liquidated damages.• Led the end-to-end management of the \"Perfect Shipment\" metrics suite, partnering with Operations and Technology teams to define metric nuances and implement changes, proactively identifying trends and resolving data anomalies, driving a 13-point increase in controllable perfect shipments (from 56% to 69%).• Engineered the Profit & Loss data pipeline and designed and deployed a profitability dashboard providing insights to identify key profit drivers and evaluate the effectiveness of allocation optimization initiatives, directly contributing to a significant increase in profitability per shipment from $89 to $135.• Orchestrated Sales & Service Weekly Business Reviews by fully automating reporting and incorporating sales feedback (S & OP/pricing), delivering key performance insights and tracking metric-driven action plans, which streamlined meeting preparation from a full day to just two hours, significantly improving team efficiency.

Education

• Clemson University

  Master of Business Administration - MBA

• Sichuan Agricultural University

  Bachelor’s Degree, international economics and trade

  2010 — 2014

• University of Maryland - Robert H. Smith School of Business

  Master of Science - MS, Business Analytics

  2019 — 2020