Quinton Littlejohn

Revenue Operations Analyst - Systems Administrator @Onecause, A Bonterra Company

Indianapolis, IN, US

Collaborate with cross-functional teams to analyze business requirements and implement effective Salesforce configurations. Achieved a threefold return on investment by introducing a Contact Scrubbing tool, streamlining Event Staffing with Field Service, and increasing call deflection by 30% with AI tools.• Design and develop customized functionalities and web integrations using tools like Flow and Visualforce. Notably, streamlined data capture for customer calls, reduced service staff clicks by 7, facilitated support case closure, and reduced customer wait times by up to 5 minutes.• Efficiently manage code deployment and rigorous QE testing using Sandboxes, Change Sets, and DevOps Center to ensure top-tier performance and smooth releases.• Provide technical guidance for Salesforce Architecture changes, object-oriented programming and design, and standardize Flow structure. Deprecate and configure system tools touching all departments.• Enhance collaboration between cross-functional teams using Agile Development Methodology best practices, resulting in the establishment of a maintenance request structure for the Revenue Operations team. This led to faster response rates, minimized lost work, organized unplanned Sprint tasks, and maintained a 4-hour SLA for maintenance/bug requests.