Quan Cui

Quality Assurance Engineer @Hikvision Usa

Managed and led repair department and return merchandise authorization (RMA) department through SAP • Advised quality control, warehouse management, and logistic departments for quality assurance and processes • Trained 7 engineers in various office and 3rd party service, provided solutions and customer cares to end users • Redeveloped North America RMA system on SAP to track daily data and provided over 200 case studies • Co-developed semi-automated testing and analysis tool for Linux or Windows based operation system • Adopted DMAIC for continuous improvements and ensured the qualities of refurbished and repaired units • Performed FMEA on quality issues & defects, developed and implemented test plans, procedures, and methodologies, followed up timely on issue resolution • Improved testing and control procedure with senior process engineers through 6 Sigma process