Qasim Mahmood
Advanced Support Engineering Manager @KnowBe4
Signup · Get unlimited contacts
WORK HISTORY
Advanced Support Engineering Manager @KnowBe4
GB
As the International ASE Manager at KnowBe4, I lead a technical team focused on enhancing the customer experience.I oversee advanced technical engineers, collaborate with Engineering and Product Management to tackle complex challenges, and mentor team members to foster a growth-oriented environment. My role emphasises strategic initiatives to enhance service delivery and build technical expertise across the CX department.
EDUCATION
Sheffield Hallam University
Bachelor of Science (BSc)
SKILLS
ABOUT QASIM MAHMOOD
With over nine years in cybersecurity, I\'ve led complex technical projects, deployed solutions to global enterprise organisations, and managed high-stakes escalations. A highlight was rolling out cutting-edge email encryption services for NHSmail (1M+ users!). Now, as the International Advanced Support Engineering Manager at KnowBe4, I\'m dedicated to enhancing customer experiences and overcoming tough technical hurdles. I thrive on continuously improving processes and driving success in dynamic environments through mentoring.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.