Qasim Ali
Customer Service at Pathway Group Focusing on Customer Experience and Resourcing @Pathway Group
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WORK HISTORY
Customer Service at Pathway Group Focusing on Customer Experience and Resourcing @Pathway Group
Birmingham, GB
Enhancing Customer Experiences Through CRM Expertise, Resourcing, and Seamless Session ManagementIn my current role, I play a pivotal part in enhancing the customer journey by leveraging CRM platforms such as Microsoft Dynamics and HubSpot to streamline processes, improve satisfaction, and deliver exceptional outcomes. My key contributions include:Resourcing and Talent Support:Actively involved in resourcing tutors and staff to meet contract requirements, ensuring the right individuals are identified, recruited, and deployed to deliver warehousing, customer service, employability, and functional skills programmes.
ABOUT QASIM ALI
I work within the skills and employability sector at Pathway Group, supporting business…
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