Qasam Umran
Senior Manager, Priority Support Engineering @Snowflake
Woking, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2026 — Present
Senior Manager, Priority Support Engineering @Snowflake
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London, GB
EDUCATION
1999 — 2000
Roots
A Levels, Math, Physics
1992 — 2002
Frankfurt International School
International Baccalaureate
2006 — 2007
University of Westminster
MA, Global Business
2007 — 2007
HSB Hochschule Bremen – City University of Applied Sciences
MBA, Innovative Entrepreneurship
2003 — 2006
Kingston University
BA, International Business
SKILLS
Active DirectoryWindows ServerCustomer RetentionSolution SellingProfessional ServicesCustomer ServiceSoftware Project ManagementSystem DeploymentServersCrmItilTeam ManagementMicrosoft Sql ServerDatabasesStrategyAgile MethodologiesManagementSoftware as a Service (Saas)LeadershipIncident ManagementTeam LeadershipCustomer Relationship Management (Crm)Customer Service TrainingProject ManagementPre-SalesCustomer Service ManagementSecurityEnterprise SoftwareCustomer SatisfactionTroubleshootingTechnical SupportNetworkingCustomer EngagementService ManagementService DeskSqlIT Service ManagementSystems ManagementSalesforce.comSales Enablement
ABOUT QASAM UMRAN
Energetic leader with strong team building skills to tackle ever changing business challenges. Technology enthusiast who likes to lead by example and not afraid to venture into the unknown and get stuck in
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