Qamar Ahmed
Cloud Service Manager @Agilisys
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WORK HISTORY
Cloud Service Manager @Agilisys
SKILLS
ABOUT QAMAR AHMED
I am a highly motivated and articulate IT professional with over 20 years of experience in the IT Services industry. A dynamic service manager with a proven history of operating in an agile manner, proficiently delivering services across the ITIL lifecycle. A strong leader with a positive attitude, adept at thriving under pressure. Proven aptitude for fostering excellent communication and client relationships. Extensive experience in delivering IT services across diverse customer sectors including healthcare (NHS), government and blue light services.Key roles and specialties: • ITIL 3 & 4 Service Management framework• Service Delivery Management• Service Transition planning and design • Client and stakeholder relationship management• Project Management• SLAs & KPI Management• Incident & Problem Management• Change Management• Major Incident Management• Leadership• Capability Maturity Model Integration (CMMI) • Continual Service Improvement (CSI) • Microsoft Azure, Office365• IT Service Operations• Business Analysis
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