Tahir Khan

About Tahir Khan

Technically competent with 10+ years of experience in Operations, Transition and Process Management. Proficient in implementing strategic initiatives, streamlining operations, and fostering a culture of continuous improvement. Strong communication and problem-solving abilities to resolve complex operations challenges. Committed to deliver exceptional results while maintain a sharp focus on safety, compliance and customer satisfaction. Adept at leveraging technology and data driven insights to enhance decision-making and drive operational excellence.

Experience

1. Senior Manager Central Operations

   Travelplus

   Oct 2017 — Present · Gurugram, IN

   Overseeing various processes involved in generating revenue and profit while ensuring client success with the team of 70+• Gauge, assess, and manage key performance indicators associated with processes, collaborating with the team to drive ongoing enhancements in performance• Recognizing operational challenges and establishing objectives and strategies to tackle and resolve them• Analyzing progress and hosting weekly meetings with the leadership team to discuss objectives and tasks• Directly collaborating with the sales and client success teams to meet their expectations, ensuring seamless communication to deliver high-quality work and prevent any gaps• Managing and fulfilling the requirement of Top 50 accounts by assisting them for the accommodation, travelling and timely billings• NPS & C-Sat Management: Monitor and manage Net Promoter Scores and Customer satisfaction metrics to identify areas for improvement• Managing a 24/7 concierge team responsible for delivering uninterrupted customer support and addressing inquiries• Previously led a sales team, resulting in substantial revenue generation while minimizing company expenditures

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

  2025

• Kanpur University, India

  Bachelor Of Commerce

  2000 — 2003

• Motilal Nehru Institute of Technology, Allahabad

  Software Programming