Qadeer Khan

WORK HISTORY

EDUCATION

ABOUT QADEER KHAN

An experienced IT technician with 15 years’ experience in network services and telecommunications within the contours of an ITIL orientated environment. For the last 2 years I have acted as deputy team leader, managing daily the workload of 12 service desk technicians providing 1st line and 2nd line support for both software and hardware to over 1,500 end users in a busy and regulated (FCA) environment.Strong organisational skills, proven ability to organise both my own workload and the workload of team members dealing with 200+ tickets / day ensuring work is completed to a high standard and within KPI’s / SLA’sPro-active approach to decision making and problem-solving, I will often take the lead on major incidents organising, prioritising, and escalating issues as needed, using my own initiative and experience.Other areas of expertise include- Experience managing process, policy, procedure and writing documentation- Software and Hardware Asset Management including negotiating on bulk purchasing- Excellent communication and stakeholder management skills, used to working with senior management and dealing with suppliers / vendors on a day-to-day basis